Return & Refund Policy
Last Updated: June 2026
At RD Beauty, we are committed to providing high-quality beauty and skincare products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused, unopened, and in its original condition
- Be in its original packaging
- Include proof of purchase or order confirmation
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, tampered with, or altered in any way.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty, skincare, or personal care products
- Gift cards
- Sale, clearance, or promotional items
- Products damaged due to misuse, improper handling, or normal wear and tear
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at info@rdbeauty.com.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
After reviewing your request, we may offer a replacement, store credit, or refund where appropriate.
Return Authorization
Please do not return any item without contacting us first.
All return requests must be approved by our customer support team before a return is initiated. Once approved, we will provide detailed return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or payment processor.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us at info@rdbeauty.com.
Exchanges
We only replace items that are defective, damaged, or incorrect.
To request an exchange, contact us at info@rdbeauty.com with your order details and a description of the issue.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error, a defective item, or an incorrect shipment.
Shipping charges are non-refundable unless otherwise required by law.
For higher-value returns, we recommend using a trackable shipping service, as RD Beauty cannot guarantee receipt of returned items lost during transit.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: info@rdbeauty.com
We are always happy to assist and will do our best to resolve any concerns promptly.